Support

Blindside Networks Support

Welcome to our support page!  If you are a customer of Blindside Networks, this page gives you access to videos, documentation, and support material to make sure you getting the most from our hosting of BigBlueButton.

We are transitioning to providing a pure HTML5 client on April 20, 2019.  The HTML5 client loads faster, is easier to use, and works across desktop and mobile devices (see previous link for details).

Much of the user interface in the BigBlueButton HTML5 client is similar to the Flash client.  To help your school smoothly transition to the new HTML5 client:

Click on the images below for additional support material.

Tutorial Videos

Want to see BigBlueButton in action? Start here with some overview videos.

Knowledge Base

Got a specific question? Check our knowledge base for how-to articles and answers to common questions.

Support Request

Need help? Click the icon above to send us a ticket or contact us directly at 613-695-0264 (M-F between 9-5 Eastern Time).

Recent Anouncements

Here's a list of recent blog posts on updates to our hosting environment for BigBlueButton.